Ian Sadler is the local Customer Experience Director for insight6, who deals with 1400+ customers across the UK. Ian is passionate about the role he plays in helping and supporting businesses of all sizes to deliver a great experience to their customers. He previously worked for 20 years at Aviva and dealt with thousands of customers through management of administration and call centre teams, plus for his sins, customer service complaint teams.
insight6 is one of the UK’s leading Customer Experience businesses, who provide valuable analysis, customer/staff feedback and training to help ambitious business owners and managers who often say they have a good business and good people, but they get:
• Frustrated as the team are not always delivering to the standards set
• Concerned as you need to retain and gain more customers
• Anxious as face to face, phone interactions and web enquires are handled well with existing and potential customers, but they are missing out on revenue as opportunities are lost